Shipping Information
DOMESTIC USA SHIPPING
Due to the size, weight, or delicate nature of the Al Fresco collection, standard shipping is not available. Please note that Threshold and White Glove deliveries cannot be expedited due to the specialized handling and coordination required for these services.
Threshold Delivery: Items are delivered to the nearest dry, protected area, such as a front door, garage, or building lobby.
White Glove Delivery: This premium service includes item placement in your desired room, unpacking, and optional debris removal.
What to expect:
- You will receive a shipping confirmation via email or SMS with a tracking number marked as "Other".
- Threshold/White Glove deliveries require a scheduled drop-off
- White Glove deliveries will require a signature upon delivery completion.
- The carrier will contact you using the phone number provided at checkout to arrange a convenient delivery day.
Threshold delivery ensures that items are delivered to the nearest accessible dry area of the recipient's premises. This typically includes:
- The front door of a home.
- The garage or carport area, provided it is easily accessible.
- The lobby of an apartment building or similar structure.
The purpose is to leave the delivery in a secure and weather-protected location without entering the interior of the residence. This service is ideal for recipients who prefer minimal disruption or are able to manage the items from the delivery point to their final placement.
We offer a premium White Glove Delivery Service for your convenience. White Glove Delivery typically requires 5-14 business days for delivery after fulfillment. Our dedicated team will handle every detail of your delivery with care, ensuring a seamless experience from start to finish. This service includes:
- Careful Handling: Your items will be delivered with the utmost care, ensuring they arrive in pristine condition.
- Assembly and Setup: Our team will assemble and set up your items in the room of your choice, making sure everything is positioned perfectly.
- Removal of Packaging: We’ll remove all packaging materials and clean up the area, leaving your space spotless and ready to enjoy.
With our White Glove Delivery, you can sit back and relax while we take care of everything.
Several of our products are rather heavy, and additional fees are charged due to unusual sizes or weights. You'll find a list of all these items, along with a breakdown of their fees*, below.
- $30 fee for all 35lb & 55lb Umbrella Bases
- $50 fee for all 90lb Umbrella Bases, and the Reclining Pillow Lounger.**
*Please note that these fees are applied to cover bulky shipping for each product purchased, in addition to the shipping method chosen at checkout. These charges are not covered by any free shipping promotions. Please note that certain US territories and international regions may not be able to accommodate oversized items, leading to rejection during checkout.
**All products in our $50 tier cannot be shipped via Express Shipping.
*The above shipping table is based on the order subtotal before discount codes or promotions are applied.
Note: Please allow 1-2 business days to process and ship orders out, excluding public holidays. Express orders (UPS 2nd Day & Next Day Air) are prioritized and can take up to 1 day processing time. List rates based on ship origin of Los Angeles, CA.
Free shipping promotions apply only to items shipped within the mainland United States. Shipments to APO Boxes, Hawaii, Alaska, and Puerto Rico are not included and will incur additional USPS or UPS charges at checkout. This does not include shipping upgrades or bulky item fees. We offer UPS Ground shipping at standard rates for Hawaii and Alaska, with no extra charges for oversized items, as these are included in the rate. Please note that PO Boxes can only be used for smaller product shipments. If you do decide to try and send a larger item to a PO Box, it will be returned to sender and undeliverable.
This map is a representation of UPS Ground service, subject to exemptions and delays. Shipping times are not guaranteed, and are a guide only provided by UPS.
INTERNATIONAL SHIPPING
Estimated arrival times and free shipping do not apply. The cart will automatically calculate the cost of UPS and DHL international shipping. All import taxes and customs are included in the prices for the UK and other EU nations. Orders from outside the UK, EU and US will have all import taxes and levies computed at checkout.
*The Al Fresco Collection (except Dining Chair Cushions), Occasional Chairs, Sofas and Modular Pillow Stacks are not currently available for international orders.
If you have any other inquiries regarding shipment or delivery, please get in touch with our team.
LOCAL PICKUP
We do provide order pickup at our Laguna Beach and Malibu locations, pending product availability. To place your order with them, please dial (949) 324-2939.
