We totally get it, and thanks for asking! We have a 30-day return/exchange window in which you can return your order for a refund or exchange. To return it, the product(s) must be in original condition, fully intact with the original packaging and tags. If the product is received with any signs of wear and tear, an additional fee may be deducted from the refund, at our discretion.

Once we’ve received and inspected your return, we will process the exchange or refund. It can take up to 3-5 business days to process the return once it is received. All items included in our online Warehouse Sale are Final Sale and not eligible for our returns policy.

Want to go ahead and process a return? Head to our Returns Portal! After a return has been processed in our system, you will have 14 business days to ship the product back to us. Inactive returns will be automatically cancelled after this window.

PS: You’ll need your order number and the email associated with the order to start your return! Can’t find it? Reach out to our customer service team for help!

We have a shipping and restocking fee of 20%, capped at $200 (except for furniture), which will be deducted from your refund.

For returns or exchanges on Al Fresco Furniture, kindly contact our team at orders@businessandpleasureco.com. Please be aware that these items require LTL/Freight curbside shipping due to their bulky and heavy nature and cannot be
processed with standard shipping methods.

For orders outside the Contiguous U.S., or for shipments using USPS (including PO Boxes, APO Boxes, Hawaii, Alaska, Puerto Rico, and international locations), we currently do not provide return labels for purchase.

*If you prefer to exchange rather than refund, we offer free returns! Simply process your exchange through our portal, and the shipping + restock fee will be waived. Note: This offer does not apply to Al Fresco Furniture, as it is ineligible for free returns/exchanges through our portal.

Any orders that are final sale, warehouse sale, clearance or made to order are excluded from our returns policy.

We sincerely apologize and would love to get this fixed for you! Please fill out our contact form. Make sure to include photos of the damage on the form. After the damage has been reviewed by our team, we will arrange for either the necessary replacement parts to be shipped for repairs, the item to be returned to us for repairs, or a full exchange of your product. If the item isn’t available anymore, we will issue a full refund back to your original payment method.

If we request for a return of the damaged/faulty item, we ask that you please ship it back in its original packaging with all tags in place.

We totally do! All our products have a 12-month guarantee. If you experience a fault or damage on your products (outside of normal wear and tear) in that timeframe, please fill out the contact form. Make sure to include photos of the damage on the form. Once we have inspected the photos or the damage/fault, we will proceed with either shipping the necessary replacement parts to repair your item, processing a return for us to repair the item at our warehouse, or an exchange for a brand new item once we have received and inspected the damage in person. If the item isn’t available to replace due to going out of stock or being discontinued, we will issue a store credit in the amount paid for the item or arrange for a different product in our inventory to be sent out to you.

Warranty Terms

The Business & Pleasure Co. product warranty covers manufacturer’s faults and defects only, which applies only to the original purchaser. All warranty claims must be supported by your original Business & Pleasure Co. order number issued by us, a description of damaged product, including how the damage occurred, along with photos of the damaged product. If you did not purchase directly from us, you'll need to contact your reseller. Please note that items purchased at Sample Sales are not covered by our warranty policy.

Learn all about our shipping policies: Shipping Information

We do! You can check out our active offers at our promotions page.

Our Warehouse Sale is on! Prices start at 50% off MSRP. All markdowns are reflected in checkout, no code necessary. All items from the Warehouse Sale are final sale and not eligible for returns or exchanges. Warehouse Sale items are ineligible for price adjustments.

Yes, all our pricing is subject to change. Please note that all indicated product prices and payments made on the site are in US dollar currency.

Are you in Australia and found yourself on the wrong site? Check out our Australian webstore.

Yes! We honor price matching for identical UPC products, you’ll just want to make sure the retailer has the exact UPC in stock. If they are sold out, we sadly cannot honor the same price. Reach out to our Customer Service team via our contact form and we will be able to help you with that price match!

If your state collects sales tax, Business & Pleasure Co collects sales tax! Tax will be charged at the applicable rate for each state at checkout. Tax rates among counties may vary.

You came to the right place! All you’ve got to do is enter your code at check out, and you will be set. All online orders have a maximum of one discount code or promotion per order. Neither can be used in conjunction with any other offers.

*Free shipping promotions do not apply to heavy items. Please see our shipping details page for more information.

Totally! We will honor all discounts on orders made up to 7 business days before the sale began or after the sale has finished. Just reach out to our Customer Service team via our contact form to submit your request.*

*Buy One, Get One Free promotions cannot be honored outside the designated period; we are sorry for any inconvenience.

Cheers to you! You just want to make sure you're logged into your account at checkout, once you are, you'll see a pleasure points bar to the right (By the discount code box) where you can choose how many points you'd like to use on your purchase!

PS: The pleasure points are added to the order as a discount code, so you are unable to use them alongside any additional discount codes!

Haven’t joined the club yet? Sign up to be a member now.

So sorry about that! Fortunately, you can sign up to be notified when the product is back in stock on the product page! All you need to do is press the “Notify Me When Available” button, enter in your email, then we will email you the moment that product is back on our shelves.

We are so sorry for that! Sometimes our system doesn’t update in time and things like this can happen. If this happens to you, you will receive an email from our Customer Service team promptly, and they will offer to send you a replacement in another style, store credit to purchase something new, or a full refund to your original payment method.

If you pre-ordered a product, the date of delivery is an approximate and may vary. We cannot guarantee arrival on a particular date. If the approximate is subject to change, you will be notified by email from our team!

We’re sorry to hear! If the order has already been shipped, we sadly cannot cancel it. But if it hasn’t shipped, we will try our best to help! Our fulfillment center works very quickly, with shipping out orders as early as an hour after it has been placed. We recommend reaching out to our team via our contact form asap, we are available from 7:00am-5:00pm PT Monday - Friday.

If the order hasn’t shipped, totally. If it has shipped, sadly, our hands are tied. The best time to reach us to change your order is either right after or up to an hour after your order was placed. We recommend reaching out to our team via our contact form asap, we are available from 7:00am-5:00pm PT Monday - Friday.

Yes we do! If you'd like to sign up for Trade, you can do so via our trade form. To get in contact with the wholesale team, fill out the form in relation to your region on our wholesale page.

We'd love to have you! You can find it at 1360 S Coast Hwy, Laguna Beach CA. We are open from 10:00am to 6:00pm, seven days a week.

Unfortunately, no! Our Beach House uses different systems, so if you purchased in store, it'll need to be returned in store, and if you purchased online, it'll need to be returned online. Our returns policy is explained in greater detail at the top of this page!

We are sorry, but we are unable to assist with order pick-ups from our online store due to utilizing a separate system. The retail team would be happy to help you place the order over the phone for in-store pickup, we suggest giving them a call at ((949) 324-2939

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Our Customer Service Team is available Monday-Friday from 7:00am-5:00pm PT. It can take up to 24 hours to receive a response from us, but we will do our best to get back to you ASAP.