Frequently Asked Questions

Returns & Exchanges

We want you to love your order! If it’s not quite right, you can return or exchange most items within 30 days of delivery. Items must be in original condition with all packaging and tags intact. Returns that show signs of use, wear, or damage may receive a partial refund at our discretion.

You can begin your return through our Return Portal. Just have your order number and the email used at checkout ready to go. Once your return is approved, you’ll have 14 business days to ship it back. Returns not sent within that window will be automatically cancelled.

If you can’t find your order number or need help getting started, our customer service team is happy to assist!

Returns are subject to a return shipping fee plus a 20% restocking fee, which will be deducted from your refund.

If Checkout+ was purchased, the return shipping fees are fully covered. For orders outside the Contiguous U.S., or any orders shipped via USPS (including PO Boxes, APO Boxes, Hawaii, Alaska, Puerto Rico, and international destinations), we are unable to provide return labels.

If you'd prefer to exchange instead of a refund, we offer free exchanges on eligible items. Please note that exchanges are not available for Furniture Collections or Resort Market Umbrellas.

Final Sale items aren’t eligible for return or exchange. This includes any items marked Final Sale, Warehouse Sale, Clearance, or Made-to-Order.

We’re so sorry to hear this and will make it right. Please fill out our contact form and include clear photos of the damage. Once our team reviews your submission, we’ll arrange the appropriate next step — whether that’s sending replacement parts, repairing the item, or completing a full exchange. If the item is no longer available, we’ll issue a full refund to your original payment method.

If we request the damaged item to be returned, please ship it back in its original packaging with all tags intact.

Warranty

Yes — all of our products include a 12-month warranty. If you experience a fault or defect within that timeframe (outside of normal wear and tear), please fill out our contact form and include clear photos of the issue.

Once our team reviews your submission, we’ll determine the best solution. This may include sending replacement parts, arranging for the item to be returned for repair, or issuing a full exchange. If the item is discontinued or out of stock, we’ll provide store credit for the amount paid or help you select a comparable replacement.

Our warranty covers manufacturer faults and defects only, and applies exclusively to the original purchaser. All claims must include your original Business & Pleasure Co. order number, a description of the issue (including how it occurred), and clear photos of the damaged or defective area.

If your item was purchased through a reseller, please contact them directly to initiate your claim.
Please note: items purchased at Sample Sales are not covered under our warranty policy.

Shipping

You can find everything you need to know about our shipping policies here: Shipping Information

Pre-order dates are estimates and may shift slightly. We do our best to meet the projected timeline, but delivery dates aren’t guaranteed. If anything changes with your expected ship date, our team will notify you by email.

By default, orders containing both pre-order and in-stock items will ship together once everything is available.

If you’d like the in-stock items to ship sooner, please reach out to our Customer Service team at orders@businessandpleasureco.com and we’ll be happy to help.

No. The estimated ship date reflects when your order is expected to leave our warehouse and does not include transit time.

For furniture orders shipped via Threshold or White Glove Delivery, estimated in-home delivery typically occurs within 2–4 weeks after your order has shipped.

Promotions & Pricing

Yes! You can view all current offers on our Promotions page.

Our Warehouse Sale is live! Prices start at 50% off MSRP, and all discounts are automatically applied at checkout—no code needed. Please note that all Warehouse Sale items are final sale and not eligible for returns, exchanges, or price adjustments.

Yes — we offer price matching on identical products with the same UPC, as long as the retailer has the item in stock. If the item is sold out, we’re unable to honor the lower price.

To request a price match, just reach out to our Customer Service team through our contact form and we’ll be happy to help.

Yes. If your state requires sales tax, it will be collected at checkout. Tax is calculated based on the applicable rate for your state, and rates may vary by county.

Simply enter your code at checkout and the discount will be applied. Please note that only one discount code or promotion can be used per order, and codes can’t be combined with other offers.

We’ve got you! We honor discounts for orders placed up to 7 business days before a sale begins or 7 business days after it ends. Just reach out to our Customer Service team through our contact form to submit your request.

Please note: Free Shipping promotions and Business Club offers can’t be honored outside their designated promotional periods.

Make sure you’re logged into your account at checkout. Once you are, you’ll see a Pleasure Points bar next to the discount code field where you can choose how many points you’d like to redeem.

Please note: Pleasure Points are applied as a discount code, so they can’t be combined with other discount codes. Business Club Members aren’t able to redeem points alongside their trade pricing.

Haven’t joined the club yet? Sign up to be a member now.

Ordering & Availability

No worries — you can sign up for a restock alert right on the product page. Just click "Notify Me When Available,” enter your email, and we’ll send you an update as soon as the item is back on our shelves.

If your order hasn’t shipped yet, we’ll do our best to make the change. Once an order has shipped, we’re unable to modify it. Because our fulfillment team processes orders quickly, the best time to reach us is immediately after placing your order — ideally within the first hour.

To request an update, please contact us through our contact form as soon as possible. Our team is available Monday–Friday, 7:00am–4:00pm PT.

We’re so sorry about that. On rare occasions, our inventory may not update fast enough and an item can oversell. If this happens, our Customer Service team will email you promptly with options. You’ll be able to choose a replacement in another style, receive store credit, or request a full refund to your original payment method.

Pre-order delivery timelines are estimated and may shift slightly. While we work closely with our carriers and warehouse partners to stay on schedule, exact arrival dates cannot be guaranteed. If your estimated ship or delivery timing changes, our team will notify you via email.

Yes we do! If you'd like to sign up for Trade, you can do so via our trade form. To get in contact with the wholesale team, fill out the form in relation to your region on our wholesale page.

If your order has already shipped, we’re unable to cancel it. If it hasn’t shipped yet, we’ll do our best to help — but our fulfillment team moves quickly and orders can begin processing within 30 minutes.

To request a cancellation, please contact us as soon as possible by phone at 949.763.3701 or through our contact form. Our team is available Monday–Friday, 7:00am–4:00pm PT.

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