RETURNS, TERMS & FAQ
RETURNS & EXCHANGES
I’ve decided I don’t want this item, what’s your returns policy?
We totally get it, and thanks for asking! We have a 30-day return/exchange window in which you can return your order for a refund, exchange, or store credit. To return it, the product(s) must be in original condition, fully intact with the original packaging and tags. If the product is received with any signs of wear and tear, an additional fee may be deducted from the refund, at our discretion.
Once we’ve received and inspected your return, we will process the exchange, refund, or store credit. It can take up to 3-5 business days to process the return once it is received.
Want to go ahead and process a return? Click the link here to head to our Returns Portal! After a return has been processed in our system, you will have 14 business days to ship the product back to us. Inactive returns will be automatically cancelled after this window.
PS: You’ll need your order number and the email associated with the order to start your return! Can’t find it? Reach out to our team here for help!
Are there any additional fees if I want to return my product?
Great question and yes, there are! If you choose to purchase a label from us, a return shipping fee and a restock fee of 10% (not to exceed $100) will be deducted from your refund. If you choose to purchase a shipping label from a different carrier, only the 10% restock fee will be deducted. These costs are the responsibility of the customer, unless otherwise specified.
We do not offer labels for purchase for any returns of orders placed outside the Contiguous U.S. or USPS labels. This includes PO Boxes, APO Boxes, Hawaii, Alaska, Puerto Rico and international returns.
I bought something that was final sale, can I still return it?
Any orders that are final sale, clearance or made to order are excluded from our returns policy.
I received my product damaged, what can I do?
We sincerely apologize and would love to get this fixed for you! Please fill out the form here. Make sure to include photos of the damage on the form. After the damage has been reviewed by our team, we will arrange for either the necessary replacement parts to be shipped for repairs, the item to be returned to us for repairs, or a full replacement of your order. If the item isn’t available anymore, we will issue a full refund back to your original payment method.
If we request for a return of the damaged/faulty item, we ask that you please ship it back in its original packaging with all tags in place.
Do you have a warranty available on your products?
We totally do! All our products have a 12-month guarantee. If you experience a fault or damage on your products (outside of normal wear and tear) in that timeframe, please fill out the form here. Once we have inspected the damage/fault on your product, we will proceed with either shipping the necessary replacement parts to repair your item, processing a return for us to repair the item at our warehouse, or proceeding with and exchange to send a full replacement of your order once we have received and inspected the damage. If the item isn’t available to replace due to going out of stock or being discontinued, we will issue a full refund back to your original payment method or arrange for a different product in our inventory to be sent out to you.
You can see all our shipping info here.
All our pricing is subject to change. Please note that all indicated product prices and payments made on this site are all in US dollar currency.
Are you in Australia and found yourself on the wrong site? Check out our Australian store here.
I found the same item at a shop around the corner for a lower price, will you price match?
Yes! We honor price matching for identical UPC products, you’ll just want to make sure the retailer has the exact UPC in stock. If they are sold out, we sadly cannot honor the same price. Reach out to our Customer Service team here and we will be able to help you with that price match!
Do you charge sales tax?
If your state collects sales tax, Business & Pleasure Co collects sales tax! Tax will be charged at the applicable rate for each state at checkout. Tax rates among counties may vary.
I love a discount; how can I use my code?
You came to the right place! All you’ve got to do is enter your code at check out, and you will be set. All online orders have a maximum of one discount code or promotion per order. Neither can be used in conjunction with any other offers.
*Free shipping promotions do not apply to heavy items. Please see our shipping details page for more information.
I missed your sale and really want that discount! Is there anything you can do?
Totally! We will honor all discounts on orders made up to 7 business days before the sale began or after the sale has finished. Just reach out to our Customer Service team here to submit your request.
ORDERING & AVAILABILITY
The item I really wanted is out of stock, how can I find out when it will be back?
So sorry about that! But no worries, sign up to be notified when the product is back in stock on the product page! All you need to do is press the “Notify Me When Available” button, enter in your email, then we will email you the moment that product is back on our shelves.
My order went out of stock after I purchased it, what happens now?
Sometimes our system doesn’t update in time and things like this can happen. If this happens to you, you will receive an email from our Customer Service team promptly, and they will offer to send you a replacement in another style, store credit to purchase something new, or a full refund to your original payment method.
What if I pre-ordered a product?
If you pre-ordered a product, the date of delivery is an approximate and may vary. We cannot guarantee arrival on a particular date. If the approximate is subject to change, you will be notified by email from our team!
I changed my mind about my order, can I cancel it?
We’re sorry to hear! If the order has already been shipped, we sadly cannot cancel it. But if it hasn’t been shipped, we will try our best to help! Our fulfillment center works very quickly, with shipping out orders as early as an hour after it has been placed. We recommend reaching out to our team here asap, we are available from 10:00am-5:00pm PST Monday - Friday.
I want to change something on my order, can you help?
If the order hasn’t shipped, totally. If it has shipped, sadly, our hands are tied. The best time to reach us to change your order is either right after or up to an hour after your order was placed. We recommend reaching out to our team here asap, we are available from 10:00am-5:00pm PST Monday - Friday.
Do you have trade accounts or offer wholesale opportunities?
So happy to hear that you’re interested in Business & Pleasure Co. products! Reach out to our team here and we will be able to help.
OUTDOOR PILLOWS & CUSHIONS
What is the weight limit for the reclining lounger?
How do I use the reclining lounger?
To adjust the recline setting push the backrest up or forward, you will hear a click for each recline setting. To reset to flat, push all the way forward until you no longer here any clicks and allow the backrest to fall flat. Do not push back on the backrest to change the setting, this could damage the mechanism.
How do I care for the cushions if they get dirty?
1. Brush off loose dirt.
2. Spray on a cleaning solution of water and mild soap.
3. Use a cloth, sponge or very soft bristle brush to clean.
4. Rinse thoroughly until all soap residue is removed.
5. Air dry. Do not machine wash or dry clean.
Can I leave the cushions outside when not using them?
The cushions are designed to withstand the elements however we recommend storing them undercover when not in use to prolong the life and protect from dust and dirt.
Can I throw my pillows in the washing machine?
No, please hand wash only.
Can I remove all the pillow & cushion covers to wash?
All Throw Pillows and The Modular Pillow Stack have removeable covers. The Floor pillow and Reclining pillow lounger are not removeable.
How do these come packaged?
All Throw pillows are packaged in Biodegradable poly bags. The Modular Pillow stack and Reclining Pillow Lounger are packaged in recyclable cardboard boxes.
Something we didn’t answer for you above, or you just want to say hi? Contact us here.
Our Customer Service Team is available Monday-Friday from 10:00am-5:00pm PST. It can take up to 24 hours to receive a response from us, but we will do our best to get back to you ASAP.