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Warranty Terms

White umbrella, table and canvas navy stripes chairs on a pool deck

All our products come with a 12-month guarantee protecting you from any manufacturer’s defects, abnormal damages/faults to your product, and so on! We do have some exclusions to our warranty, which you will see written out in detail below. If you have any questions or are confused on any of the terms outlined below, contact us here, we would be more than happy to help!

GENERAL LIMITATIONS

The Business & Pleasure Co. product warranty covers manufacturer’s faults and defects only, which applies only to the original purchaser. All warranty claims must be supported by your original Business & Pleasure Co. order number issued by us, a description of damaged product, including how the damage occurred, along with photos of the damaged product. If you did not purchase directly from us, you'll need to contact your reseller.

 

Proper care needs to be taken to ensure the longevity of these products. The warranty is only valid if the product is cared for as instructed in the instruction manual supplied at purchase. All instruction manuals can be found here.

 

The limited warranties outlined above cover only manufacturer defects, not damage caused by external factors. Normal wear and tear are not covered under this limited warranty.

 

We reserve the right to determine whether the fault is a manufacturing defect or not.

SEASIDE AND POOL USE

Items placed in coastal areas require more regular maintenance. Seaside and indoor/outdoor pool use, salt, and chlorides can accumulate on the powder coat finishes and on raw material finishes, leading to premature finish failure. Failure or neglect to make needed cleanings on powder coat finishes may cause paint to blister, flake, or bubble, and such failure will void the limited warranty. Failure to maintain umbrella and base finishes may cause aluminum and metals to pit, oxidize, or corrode. Such failure will void all warranties. We advise that you rinse down your products using fresh water to prevent the build-up of salt and chloride residues and ensure they are completely dry before storing away.

 

While all our products are designed for both indoor and outdoor use, materials are affected differently in different environments. We recommend following the care instructions provided to maximize their lifespan.

UMBRELLAS

Including the Holiday Beach Umbrella, Premium Beach Umbrella, Premium Beach Tent, Market Umbrella, Patio Umbrella, Club Umbrella and Cabana

The warranty does not cover damage caused by wind or adverse weather conditions, fair wear and tear, accidents, or misuse. Wind can be extremely variable, depending on the environment and changes with elevation, angle of gusts, etc. In any high wind or sudden windy conditions, ALL umbrellas should be closed and secured immediately. Damage of this nature is not covered under warranty.

 

Our umbrella canvas is treated with a UV and water resistant coating to protect against rot, mildew, and discoloration typical in normal conditions. With intensive usage of the products in a hostile environment (seaside and pool use), extra care needs to be taken to ensure the materials and components are kept clean of any build-up of salt and chloride. Users must properly maintain fabrics for the warranty to be effective.

 

If your fabric has mildew or mold, it can be easily removed. Reach out to our team here for helpful instructions. Mildew grows on dirt, pollen and other organic matter. Caring for your product as instructed will prevent mildew from forming.

Business & Pleasure Co. or its authorized agent may offer advice but accepts no responsibility as to the ultimate positioning of the umbrella.

TIMBER FRAMES

Including: Any/all chairs, umbrellas, tents, and cabanas including Timber, Teakwood or Bamboo materials.

 

B&PCo’s Eco Timber, Teakwood, and Bamboo are natural materials that can be affected by exposure to moisture, and the appearance may change over time. Any changes in the visual appearance of the wood directly linked to aging are not covered by warranty.

 

There can be some variety in the color of the timber, teakwood, and bamboo. This is not a defect in the product, and therefore will not be covered by the warranty. The warranty does not cover damage caused by wind or adverse weather conditions, fair wear and tear, accidents, or misuse.

 

TOWELS/BLANKETS/BATHMATS

Our towels are hand loomed in Pakistan from 100% Cotton in a thick GSM weight. Our warranty only covers manufacturer’s faults and defects and does not cover damage caused by fair wear and tear, accidents, or misuse.

BASES AND AL FRESCO COLLECTION

Our bases and Al Fresco Collection are treated with levels of pre-protection that assist with guarding against corrosion, before being Dulux powder coated to make the surface further resistant to exterior conditions. Any ‘wear and tear’ and/or rough treatment of powder coated accessories and furniture can result in chipping of the coated surface, and because these are carbon steel, they can then be prone to rust/corrosion. Our warranty only covers manufacturer’s faults and defects, not damage caused by accidents, rough treatment, or misuse. 

Items placed in coastal areas require more regular maintenance. Exposure to sea air and chlorinated environments may accelerate deterioration to a product’s finish, so we recommend regular cleaning of your bases to maintain appearance and guard against wear and tear.

 

We can recommend specific bases for specific umbrella types, but these are recommendations only, as each environment is different and may require different base options.

 

Rust Disclaimer

Rust is a natural part of the aging process of all steel or iron-based materials. It is not considered a defect and is not covered under warranty. Steel bases are designed to require minimum maintenance and should be kept clean and well maintained to prevent damage/chipping.

 

COOLERS/TOTE BAGS

Our warranty covers manufacturer’s faults and defects including split seams, broken leather straps/handles, and broken zippers within the warranty period. The warranty does not cover damage from contact with foreign objects, stains left untreated, misuse, or abuse (rips, burns, tears, and holes). Users must properly maintain fabrics as per the user guide for the warranty to be effective.

 

Note: proper maintenance includes cleaning of fabric regularly. With intensive usage of the products in a hostile environment (seaside and indoor pool use), we advise that you rinse the fabric using fresh water to prevent the build-up of salt and chloride residues.

CHAIRS

Including: 2-piece Chair, Tommy Chair, Sling Chair, Mini Sling Chair, Directors Chairs

 

The warranty does not cover damage caused by wind or adverse weather conditions, fair wear and tear, accidents, or misuse.

 

B&P Co’s Teakwood is a natural material that can be affected by exposure to moisture, and the appearance may change over time. Any changes in the visual appearance of the wood directly linked to aging are not covered by warranty.

 

Our canvas is treated with a UV and water-resistant coating to protect against rot, mildew, and discoloration typical in normal conditions. With intensive usage of the products in a hostile environment (seaside and pool use), extra care needs to be taken to ensure the materials and components are kept clean of any build-up of salt and chloride. Users must properly maintain fabrics for the warranty to be effective.

 

If your fabric has mildew or mold, it can be easily removed. Reach out to our team here for helpful instructions. Mildew grows on dirt, pollen and other organic matter, so simple routine cleanings will prevent mildew from forming.