Refund policy

Returns & Exchanges

 

We have a 30-day return/exchange window in which you can return your order for a refund or exchange. To return it, the product(s) must be in original condition, fully intact with the original packaging and tags. If the product is received with any signs of wear and tear, an additional fee may be deducted from the refund, at our discretion. All items included in our online Warehouse Sale are Final Sale and not eligible for our returns policy.

We have a shipping + restock fee of 20% (Not to exceed $200) that will be deducted from your refund. These costs are the responsibility of the customer, unless otherwise specified.* 

We do not offer labels for purchase for any returns of orders placed outside the Contiguous U.S. or USPS labels. This includes PO Boxes, APO Boxes, Hawaii, Alaska, Puerto Rico and international returns.

*We offer free Returns should you choose to exchange your order instead of refund! Go ahead and process your exchange in our portal, and the Shipping + Restock fee will be waived for you! 

For Faulty or Damaged Goods

If you receive an item that is damaged or faulty, please fill out the form here. Make sure to include photos of the damage on the form. After the damage has been reviewed by our team, we will arrange for either the necessary replacement parts to be shipped for repairs, the item to be returned to us for repairs, or a full replacement of your order. If the item isn’t available anymore, we will issue a full refund back to your original payment method.

If we request for a return of the damaged/faulty item, we ask that you please ship it back in its original packaging with all tags in place.