MAJOR RESPONSIBILITIES
The Retail Manager is responsible for managing the ongoing improvement and optimization of the B&P shopping experience specifically for our NEW physical store in Malibu opening end of June. This critical role ensures that B&P is consistently implementing best practice retail initiatives to drive sales, conversion, and effectiveness. Implementing a retail marketing calendar & vision whilst providing strong leadership, training and management of the weekend team is critical to achieving the position KPI’s. The secondary function is to be a support leg for B&P Online Customer Service team and handle basic inquiries that relate to store, product, and sales via phone and email.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Create business strategies to attract new customers, increase store traffic, and improve store profitability.
- Oversee store functions including, but not exclusive to, inventory transfers, returns, stock take, systems workflow, etc.
- Implement store policies and procedures to ensure high levels of customer satisfaction.
- Be open to work one weekend day per week.
QUALIFICATIONS & REQUIREMENTS
• 3yrs+ in Management Role.
• 5yrs+ in Retail experience.
• Must be able to lift 55+ lbs.
• Shopify Plus POS and Gorgias experience a major plus.
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