"I really wanted to love my experience with Business & Pleasure Co. because their products are beautiful. I ordered several pieces, including furniture and an umbrella. Unfortunately, the fulfillment and delivery experience completely soured the purchase for me. I found the delivery timelines presented on the website to be misleading based on my experience, and getting clear information about the status of my order required repeated calls, emails, and follow-ups. On several occasions, I was told someone would contact the warehouse and get back to us, and those promised updates did not happen. Even after receiving notification that the order had shipped, it took additional effort to determine where the shipment actually was and when I could expect delivery. Business & Pleasure Co. has a beautiful and unique product offering, but based on my experience with fulfillment, communication, and delivery, I unfortunately cannot see myself ordering from them again."
Overall rating: 2.0 / 5 from 1 reviews.
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