Shipping Info

This map is a representation of UPS Ground service, subject to exemptions and delays. Shipping times are not guaranteed, and are a guide only provided by UPS.  

*The above shipping table is based on the order subtotal, before discount codes or promotions are applied.

Note: Please allow 1-2 business days to process and ship orders out. Express orders (UPS 2nd Day & Next Day Air) are prioritized and can take up to 1 day processing time. List rates based on ship origin of Los Angeles, CA. Orders are only processed and shipped on business days, excluding public holidays.

Any free shipping promotions offered are only applicable to items that are shipped inside the mainland United States; shipments to APO Boxes, Hawaii, Alaska, and Puerto Rico are not included and will be charged separately for USPS or UPS shipment at the time of purchase. These exclude any shipping upgrades or bulky shipment fees. We offer UPS Ground shipping to Hawaii and Alaska based on List Rates. Our shipments to these states are currently exempt from oversize fees as the cost is reflected in the UPS Ground rate.

PO Boxes can only be used for our smaller product shipments.

Due to the substantial size of certain items within our collection, traditional UPS/USPS shipping methods may not be feasible. As a result, we provide LTL/Freight shipping as an alternative solution.

LTL/Freight shipments typically require 5-12 business days for delivery after fulfillment. Please note that there is no express shipping available for these shipments. Products within our collection that are guaranteed to be shipped via LTL/Freight options include the entirety of the Al Fresco collection, available for viewing here. While our standard shipping table is in effect at checkout, larger orders or those containing multiple oversized items may require arrangements for LTL/Freight shipping. Consequently, your purchase may be dispatched using this option instead of the conventional UPS/USPS method. 

What to Expect: You will receive a shipping confirmation email or SMS once your order is dispatched. If your shipment is arriving via LTL/Freight, the tracking number will indicate “Other” as the carrier. Please be aware that LTL/Freight Shipments entail a scheduled drop-off and require an approved contact available to sign for the delivery. The LTL/Freight carrier will promptly contact you via phone number provided at checkout to arrange the most suitable delivery day for you.

Several of our products are rather heavy, and additional fees are charged due to unusual sizes or weights. You'll find a list of all these items, along with a breakdown of their fees*, below.

• $20 fee for all 35lb Bases
• $30 fee for all 55lb Bases (including the Clamshell Base)
• $50 fee for all 90lb Umbrella Bases (including the Clamshell Base)
• $50 fee for the Reclining Pillow Lounger
• $50 fee for the Al Fresco Dining Chair
• $50 fee for the Al Fresco Side Table
• $99 fee for the Modular Pillow Stack
• $250 fee for the Al Fresco Sun Lounger and Dining Table

*Please note that these fees are applied to cover bulky shipping for each product purchased, in addition to the shipping method chosen at checkout. These charges are not covered by any free shipping promotions. Please note that certain US territories and international regions may not be able to accommodate oversized items, leading to rejection during checkout.

The Patio Umbrella, Reclining Pillow Lounger, Al Fresco Furniture Collection, and Modular Pillow Stack cannot be shipped via Express Shipping. Furthermore, the Al Fresco Sun Lounger and Al Fresco Dining Table cannot be shipped using UPS/USPS services or internationally.

Estimated arrival times and free shipping do not apply. The cart will automatically calculate the cost of UPS and DHL international shipping. All import taxes and customs are included in the prices for the UK and other EU nations. Orders from outside the UK, EU and US will have all import taxes and levies computed at checkout. The Al Fresco Dining Table and Sun Lounger are not currently available for international orders.

If you have any other inquiries regarding shipment or delivery, please get in touch with our team.

We do provide order pickup at our Laguna Beach location. To place your order with them, please dial (949) 324-2939.